Legitimate Kitchen Errors: If the kitchen makes a mistake (such as the wrong dish, missing items, or food that is grossly undercooked or unsafe), we will replace the meal or issue a refund/comp.
Taste or Preference: If a customer simply dislikes the taste of a properly prepared dish, we will decline refunds for food that was ordered and cooked correctly.
Pickup Verification: For direct restaurant pickup, you are required to inspect the order or report discrepancies immediately upon receipt, we will not honor refunds thereafter.
Third-Party Apps: If you order through delivery apps, refunds and credits depend on the platform's customer service guidelines.